FREQUENTYLY ASKED QUESTIONS


I have just placed my order online, when is my order confirmed

Upon submitting your order, you will receive a confirmation email from Food Barn. For any assistance regarding your order, please email your queries to [email protected]

What happens if an item I have ordered online is out of stock or not available?

We try to keep our inventory items available at all times. However, from time to time, due to increase in demand for an item, the item you have ordered may not be available. In such cases, we will try to substitute the out of stock item for a similar item of equal value. You will have the option to refuse the substitution when we get in touch with you through your submitted contact details. In such instance, you will not be charged for the product.

What happens if I receive a damaged item?

Items purchased cannot be exchanged, returned, or refunded, except for items which are delivered in a damaged condition. If you have received a damaged item from us, you must contact us within 24 hours of receiving the damaged item via whatsapp us at +65 9131 4606  or email us at [email protected]. Once notified about the damaged item, Food Barn will arrange an exchange or return credit for the damaged item depending on the extent of damage.

Can I change or cancel my order?

We regret to inform you that cancellations are not allowed. Any request for change must be made at least 3 days before the delivery date. All other change requests to your order cannot be guaranteed and will have to be handled on a case by case basis. This is because we would have allocated resources to process your order(s) upon receiving it. If you require any assistance regarding your order, please whatsapp us at +65 9131 4606 or email us at [email protected] as early as possible.

How many days ahead can I place my order?

Orders must be made at least 3 days in advance. If any selected items be unavailable due to high demand, we will contact you to offer alternatives of a similar value.

Will my delivery arrive during the specified delivery time stated and can I request for a specific delivery time?

In most cases, delivery times will be within the 1-hour timeslot you have selected. We strive to keep to the delivery day and timeslot you have requested in your order, but we reserve the right to change it at any time, due to unforeseen circumstances. These include changes in the driver’s delivery routes, extra or reduced delivery numbers, and/or traffic flow issues. Food Barn will inform you of any changes via email or a telephone call.

Who can accept my delivery?

Please make sure that there is someone available to accept your order during the specified delivery timeslot. In any instance that there is no one at home to accept the order, a re-delivery charge of $20 may apply. Please note that the delivery man will only wait a maximum of 10 minutes for your arrival

Food Barn has a catering menu and in-store menu in the website. Are they available for online delivery?

Currently, online orders and delivery are only available for the Festive Menu. We will be offering the catering menu and other ready-to-eat meals for online orders in the near future. If you are interested in the catering menu, you may reach us through the contact page at www.thefoodbarn.com.sg or call your nearest Food Barn stores directly.

Is the Menu Halal Certified?

We are not Halal Certified.

My question is not addressed in this FAQ, who should I contact?

We will be happy to assist any concerns that you may have about www.thefoodbarn.com.sg/festive-orders via email at [email protected] or whatsapp 91314606. Please expect a reply from us within 1-2 working days.

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